Skip to content
Location > South Africa

Why offshore to South Africa?

Business process outsourcing in South Africa

Economic Growth

South ranked first as the most favoured offshore contact centre delivery location in the world, servicing both Domestic and International Markets, with full Government support, improved access, and enhanced infrastructure.


With fluent English speaking talent, South Africa remains popular in the broader Anglosphere, with attention being placed on accent quality and empathy with consumers.

Culture and environment

Enabling environment focusing on skills programmes and job creation. Proximity in culture, time zone, and geographical location to major locations pave a strong base for global outsourcing.

Service orientation

Deep domain expertise and knowledge across verticals such as Financial Services and Insurance, Telecommunications, ICT, Education, Retail, Energy and Utilities, and Healthcare with multi-channel service offerings.

Quality service

South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered.

Costs versus saving

60-70% lower costs than the UK and Australia. Access to growing quality talent pools, supported by inclusive hiring and impact sourcing initiatives.

The work environment

Locations in the South Africa

Cape Town

Durban, Kwa-Zulu Natal