Why offshore to South Africa?
Business process outsourcing in South Africa
Economic Growth
South ranked first as the most favoured offshore contact centre delivery location in the world, servicing both Domestic and International Markets, with full Government support, improved access, and enhanced infrastructure.
Languages
With fluent English speaking talent, South Africa remains popular in the broader Anglosphere, with attention being placed on accent quality and empathy with consumers.
Culture and environment
Enabling environment focusing on skills programmes and job creation. Proximity in culture, time zone, and geographical location to major locations pave a strong base for global outsourcing.
Service orientation
Deep domain expertise and knowledge across verticals such as Financial Services and Insurance, Telecommunications, ICT, Education, Retail, Energy and Utilities, and Healthcare with multi-channel service offerings.
Quality service
South Africa has established itself as a lucrative outsourcing hub on the strength of overall quality of services delivered.
Costs versus saving
60-70% lower costs than the UK and Australia. Access to growing quality talent pools, supported by inclusive hiring and impact sourcing initiatives.
The work environment
Locations in the South Africa
- Cape Town
- Durban,
City Centre - Durban, Musgrave
Durban, Kwa-Zulu Natal
- Operating from two sites in Kwa-Zulu Natal, and two in the Western Cape accessible to and from transportation hubs with 1500+ seat capacity across the four sites.
- Capability Impact, launching in 2022, an impact sourcing initiative is a start-up BPO contact centre servicing international and domestic markets, set in the heart of Hazyview, Mpumalanga (near the Kruger National Park).
- Secure network infrastructure and connectivity (Fibre and LTE Availability) with generator and UPS back up, secure site locations.
- Underpinned with ISO 27001 certification and operating according to COPC© operational excellence methodology.
- In-house training facilities
- Highly experienced in several markets, excelling in industries such Online Retail and E-Commerce, Financial Services, and Energy.
- Servicing in Customer Life-Cycle Management, including Customer Care, Sales and Retention Services and Digital Transformation Consulting Services, Work From Home (WFH).
- Languages supported in English, French, German, Portuguese.