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Location > Albania

Why offshore to Albania?

Business process outsourcing in Albania

Economic Growth

Over the last 16 years, the Call Centre industry has become one of Albania’s main sources of employment, with the sector officially employing over 30,000 Albanians.


Albania has a young population with a workforce of 3.2 million, many of whom have a flair for languages, such as English, Albanian, Italian, German, French, Turkish and South Croatian.

Culture and environment

The Albanian government is committed to introducing reforms, and focusing on improving the business climate, including a legal framework favourable to foreign investment.

Service orientation

High value services in IT, Telemarketing and Tele Sales in Inbound and Outbound Technical Support, Lead Generation, Helpdesk and Market Research.

Quality service

Dynamic, flexible, and well-trained workforce, accessible at favourable wages with many of the workforce working in Customer facing positions.

Costs versus saving

A young talent pool of highly qualified, highly motivated, low cost workforce with over 160 000 students enrolled in universities focusing on language studies.

The work environment

Our locations in Albania