Why offshore to Albania?
Business process outsourcing in Albania
Economic Growth
Over the last 16 years, the Call Centre industry has become one of Albania’s main sources of employment, with the sector officially employing over 30,000 Albanians.
Languages
Albania has a young population with a workforce of 3.2 million, many of whom have a flair for languages, such as English, Albanian, Italian, German, French, Turkish and South Croatian.
Culture and environment
The Albanian government is committed to introducing reforms, and focusing on improving the business climate, including a legal framework favourable to foreign investment.
Service orientation
High value services in IT, Telemarketing and Tele Sales in Inbound and Outbound Technical Support, Lead Generation, Helpdesk and Market Research.
Quality service
Dynamic, flexible, and well-trained workforce, accessible at favourable wages with many of the workforce working in Customer facing positions.
Costs versus saving
A young talent pool of highly qualified, highly motivated, low cost workforce with over 160 000 students enrolled in universities focusing on language studies.
The work environment
Our locations in Albania
- Tirana
- Shkoder
- Vlore
Tirana
- The Albanian capital, Tirana, is home to 650,000 of the country's 3.6 million population.
- We have been operating since 2016, servicing in Italian, German, English, Turkish, French, and Spanish.
- Site accessible 30 minutes from the airport by car.
- Ramp Up plan includes 10 agents within a few days, scaling up to 30 agents within 3 weeks, with the flexibility to scale up according to a customised client plan.
- ISO27001 certified in addition to having Operational Manager COPC© Certification.
- Flexibility of infrastructure to increase capacity.
- Servicing Retail, Pharma, Medical, ICT, Energy and Telecommunications sectors in Customer Care Channel, Onboarding (Telesales and Telemarketing), Helpdesk, Political Polls, Lead Generation, F&A (invoice processing), Back Office and Full Work from Home Solution with compliant BCP.
Shkoder
- We have been operating since 2017, servicing in Italian, German, English, and Turkish.
- Site accessible 1h30 minutes from the airport by car
- Ramp Up plan includes 10 agents within a few days, scaling up to 30 agents within 3 weeks, with the flexibility to scale up according to a customised client plan, operating 24/7.
- ISO27001 certified in addition to having Operational Manager COPC© Certification.
- Servicing Retail, Pharma, Medical, ICT, Energy and Telecommunications sectors in Customer Care Channel, Onboarding (Telesales and Telemarketing), Helpdesk, Political Polls, Lead Generation, F&A (invoice processing), Back Office and Full Work from Home Solution with compliant BCP.
- BCP includes Diesel power generator and UPS.
Vlore
- We have been operating since 2016, servicing in Italian, German, and Greek.
- Site accessible 1h30 minutes from the airport by car
- Servicing Retail, Pharma, Medical, ICT, Energy and Telecommunications sectors in Customer Care Channel, Onboarding (Telesales and Telemarketing), Helpdesk, Political Polls, Lead Generation, F&A (invoice processing), Back Office and 50% Work from Home Solution capability, fully BCP compliant.