Smart and effective solutions for businesses
Designing, developing, and delivering high quality, flexible and cost-effective outsourced Business Process Outsourcing (BPO) solutions.
We love our clients
and their customers!
We love connecting our clients with their customers!
With extensive experience as both the Client and the Solutions provider, Custom Connect is fast, flexible, and nimble for today’s ever-changing business environment. We rapidly deploy quality solutions that are flexible in their design, adaptable in their approach, and deliver the ideal Customer Experience, creating not just Customer Satisfaction but Customer Advocates.
Entrepreneurial in approach, we are easy to do business with. We share a collective commitment for continual innovation and improving our service to our Clients. Custom Connect is founded on our promise of offering high quality and cost-effective solutions while maintaining a focus on being fast, flexible, and adaptable to meet today’s rapidly changing world.
Our brand promise
Custom Connect can best be described as agile and passionate for our customers.
We engage with our clients based on trust and true partnership, ensuring the best results for both our clients and their customers, which is driven by the need to continuously improve, and make things better every day.
We simplify our client’s processes which improves the overall customer experience and ensures cost efficiencies.
Transforming our client’s customer engagements.
Utilizing our unique and structured methodologies that target critical areas, we focus on optimizing the customer experience not only from a customer engagement perspective but to also optimize and unify backend systems and processes which streamline and simply customer touchpoints and operational processes.
Our One way of working is governed by the COPC framework, ensuring conformance to a standardised approach and consistent delivery across our sites and geographies. As a result, continuous improvement is proactive and informed.
We design high touch customer experience engagements across communication channels, at every customer touchpoint. Customer Care solutions designed for and with our client’s business strategy in mind.
why partner with us?
Every case has a solution
Join our team
Our people are the heart and soul of our business. We work hard at what our internal DNA needs to be in order to create a high performing, engaged organisation. As an entrepreneurial business that values “an extreme ownership culture through our people,” attracting the best talent, talent retention and our employee value proposition remain critical to how we operate.